AU FREE SHIPPING ON ALL ORDERS OVER $150 *AFTERPAY AVAILABLE*

Shipping Rates & Policies

SHIPPING RATES & POLICIES

 

Australia (FREE) Purchase Over AUD $150.00

Australia Under $150 - AUD $14.95

Australia Express Shipping - AUD $29.95

International - AUD $39.95

Delivery time for domestic and international orders can take up to 4-5 weeks.

Every dog collar is custom made to suit your dogs specific measurements.

We personally inspect each and every collar and/or leash so that it meets our

high standards of quality.

  • Please make sure your delivery details are correct
  • Note: International customers contact us prior to organise freight quotes.

Internationally shipped products may experience an extra 2-3 day delay when

clearing Customs.

 

 

CUSTOMER SUPPORT

 

If you have any questions or concerns regarding our shipping or exchange &

return policies, feel free to contact info@k9chainz.com Our customer support

team is available to assist you with your order.

 

WARRANTY

 

At K9 Chainz we offer a 5 Year Warranty on our Luxury Collars and Leashes.

 

We cannot offer a refund or cancel an order, once it has been placed, due to a

change of mind.

Any adjustments to an order that has been submitted will incur a $50 fee. This

adjustment will add another week onto production time.

 

This warranty does not include after purchase coverage against scratches,

chips, nicks or excessive abuse (stress tests, abnormal wear) of our products.  

 

To return a product under our warranty policy you must meet criteria below:

Customer must contact K9 Chainz. - info@k9chainz.com

Customer must return ship the dog collar/leash to our office in Australia .

Dog collar/leash must pass the returned items inspection by a K9 Chainz team

member.

If there a valid defect or issue with the collar/leash that meets our warranty claim

requirements your replacement product shipped within 7 business days, providing

there is a similar piece in stock.

If there isn’t, a further 4-5 weeks will be required to custom make and ship the

product to you.